Frequently Asked Questions

We accept PDF, JPG/JPEG, PNG, Word files (DOC, DOCX, RTF, ODT), and PowerPoint files (PPT, PPTX), up to 200MB per file. PDF is recommended for final layouts. Google Docs, Sheets, and Slides should be exported first, ideally to PDF. Excel and spreadsheet files are not accepted directly; please export them as PDF before uploading.

Go to the Print page, insert your file, choose paper size, ink, sides, paper, copies, and delivery speed, then create the print order.

Yes. The minimum print order is AED 30 before delivery. Prices include 5% VAT. Small jobs are still allowed, and the print builder shows the minimum-order top-up before payment.

Print delivery is Dubai-only. Remote Dubai areas such as Jebel Ali, Emaar South, Dubai South, Al Qudra, Dubai Silicon Oasis, Dubai Investment Park (DIP), Expo City, Al Maktoum, International City, Warsan, and Academic City add AED 20 to the delivery fee. Custom stamp delivery is UAE-wide after proof, payment, and production timing are confirmed.

The print builder calculates the price from page count, paper size, ink, sides, copies, paper type, delivery speed, and minimum order adjustment. Volume print discounts apply to document printing and paper size/quality upgrades. Binding, delivery, remote-area surcharge, and minimum-order top-up are priced separately. Exact checkout pricing is shown before payment, after the delivery option is selected.

Volume print discounts apply to the configurable document print setup: base printing plus paper size and paper quality upgrades. Binding, delivery, remote-area surcharge, and the AED 30 minimum-order top-up are not discounted.

Online card payment is live for normal document-printing orders. Payment is completed before fulfilment starts.

Delivery is priced separately and shown at checkout before payment, after the delivery option is selected. Next-day Dubai delivery is AED 10 and becomes free when the pre-delivery production subtotal is above AED 149. Same-day is AED 29 and becomes free when the pre-delivery production subtotal is above AED 450. Express 4-hour delivery is AED 99, and remote Dubai areas add AED 20.

For print orders in Dubai, next-day delivery targets before 6:00 PM GST on the next working day once files are print-ready. Sunday is unavailable for delivery and moves to the next working day. Same-day and express require at least AED 50 in pre-delivery production subtotal after discounts, including paper and binding, but excluding the AED 30 minimum top-up, delivery fees and remote-area surcharges. Same-day is available Monday-Saturday until 6:00 PM GST: orders before 3:00 PM target delivery before 8:00 PM, and orders from 3:00 PM to 6:00 PM target delivery before 10:00 PM. Same-day reopens at 12:00 AM GST on the next working day. Express 4-hour delivery is available Monday-Saturday from 9:00 AM to 8:00 PM GST, subject to file readiness, area, and courier capacity. For stamps, Dubai and Abu Dhabi can be same-day when production allows; other emirates usually ship in 1 to 2 working days after production is ready.

Yes. Use the print tracker with your order reference and phone number to see the current order status.

Yes, for active or urgent print-order support during Monday-Saturday, 8:00 AM-8:00 PM GST. Include your order reference. BizBee print operations triages active-order WhatsApp messages during support hours. New enquiries, quote requests, uploads, payment, and tracking should still use the website so everything stays recorded.

Contact us within 24 hours of receiving your order. If the issue is confirmed as our print or delivery error, we'll review it for reprint, redelivery, refund, or another appropriate remedy. If a delivery fails because of incorrect details, an unavailable recipient, access restrictions, or a customer-requested change after dispatch, an additional courier or redelivery cost may apply.

Before payment, you can leave checkout or restart freely. After payment but before file check or production starts, ask support immediately; cancellation or file replacement may still be possible only after BizBee confirms it. Once printing, stamp production, finishing, packing, or dispatch preparation has started, custom orders cannot normally be cancelled. Approved refunds are handled through the refund policy and payment-provider process.

Only if BizBee confirms the replacement before file check or production starts. Sending a WhatsApp, email, or contact-form message does not automatically pause production, cancel the old file, or approve a replacement. After printing, finishing, packing, or dispatch preparation starts, support can review reprint, delivery, refund, or paid replacement options instead.

The print builder starts with 80 GSM standard paper. You can upgrade to 100 GSM for +AED 0.50/page or 120 GSM for +AED 1.00/page.

Yes. The print builder includes no binding, spiral binding, center stapling, side stapling, soft cover with glue, and hard board cover with glue. Some finishing options may add next-day timing.

Absolutely. For bulk orders (500+ pages or recurring needs), contact us directly for custom pricing and priority handling.