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Refund, Reprint & Cancellation Policy

Last updated: October 2026

1. Policy approach

BizBee prints custom work from customer files and selected order settings. When BizBee causes a production or delivery issue, our normal first remedy is to reprint, replace, or redeliver the affected item. Refunds are reviewed where reprint or replacement is not reasonable, not possible, or owner/operator approved.

2. Cancellation before production starts

  • Before payment: an order can be cancelled freely.
  • After payment but before file check or production starts: BizBee may approve cancellation, file replacement, or refund review.
  • Provider, bank, payment, or administrative deductions may apply where they cannot reasonably be reversed.
  • Contact support as quickly as possible because production may begin soon after order confirmation.
  • For active or urgent print-order support, WhatsApp may be used during support hours when the order receipt or tracker shows that route.
  • A WhatsApp message does not pause, cancel, or change production until BizBee confirms the request.

3. File replacement and order-change cutoff

  • Before payment: customers can replace files, change settings, or restart checkout freely.
  • After payment but before file check or production starts: file replacement, address correction, delivery change, or cancellation may still be possible only after BizBee confirms it.
  • After printing, finishing, packing, or dispatch preparation starts: file replacement and ordinary cancellation are not normally available.
  • After dispatch or delivery: support handles delivery or quality issues under this policy, not ordinary order changes.
  • BizBee print operations owns active-order triage; cancellation, refund, reprint, file replacement, and policy exceptions require owner/operator approval before the order is changed.

4. Cancellation after production starts

Once printing, stamp production, finishing, packing, or dispatch preparation has started, the order becomes custom work in progress and cannot normally be cancelled. After dispatch or delivery, cancellation is not available; quality and delivery issues are handled under the claim rules below.

5. BizBee-caused production issues

A reprint, replacement, redelivery, or refund review may apply when BizBee caused:

  • wrong paper size, wrong print side, wrong quantity, wrong product, or wrong finishing compared with the confirmed order;
  • missing pages, duplicated pages, serious misalignment, trimming error, binding issue, or production damage;
  • print defects such as severe streaking, smudging, unreadable output, or clearly failed production;
  • delivery damage before handover, where evidence supports courier or packing responsibility.

6. Customer-caused file or order issues

BizBee is not responsible for issues caused by customer files or customer-selected settings, including:

  • spelling, grammar, names, dates, phone numbers, QR codes, barcodes, TRNs, or license details in the file;
  • wrong file uploaded, wrong page order, blank pages, hidden comments, markup, cropped content, or incorrect orientation;
  • low-resolution images, small text, poor contrast, missing fonts, file corruption, or design errors;
  • wrong size, paper, colour/B&W, single/double-sided, quantity, or finishing option selected by the customer;
  • minor colour variation caused by screen settings, RGB/CMYK differences, paper, material, or normal print-process variation.

If the customer still wants a corrected item, BizBee may quote a new paid order or paid reprint. Owner-approved goodwill exceptions may be made case by case.

7. Claim window and evidence

  • Print, finishing, missing-item, or delivery-damage claims must be reported within 24 hours of delivery.
  • The customer must provide the order number, clear photos or video, and a description of the issue.
  • BizBee may ask to inspect the item, compare it with the uploaded file, or collect the item before approving a remedy.
  • Late claims may be declined unless BizBee approves an exception.

8. Delivery issues

If BizBee or its delivery partner causes damage, wrong delivery, or failed delivery, BizBee may arrange redelivery, reprint, replacement, or refund review. If delivery fails because of incorrect address details, unavailable recipient, unanswered phone, access restrictions, or customer-requested changes, a redelivery fee or new delivery slot may apply.

9. Refund method and timing

Approved refunds are processed back to the original payment method where practical, subject to payment provider, bank, gateway, reconciliation, chargeback, and accounting timelines.

10. Refused or prohibited orders

If an order is refused because the requested content is prohibited, suspicious, illegal, infringing, fake-official, or missing required authorization, BizBee may cancel the job and decide whether a refund, partial refund, or no refund applies based on work already performed, payment costs, and legal/operational risk.

11. Contact

Refund, reprint, and cancellation requests: hello@bizbee.ae
Include your order number, issue details, and photos where relevant. For active or urgent print-order issues, use the WhatsApp route shown on your receipt or tracker during support hours and include the same order number.